Here is a clear Refund Policy for VSTPlugin.Shop covering digital plugin purchases, downloads, and license keys, including region-specific notes and dispute avenues.
Scope
This policy applies to all digital products sold on VSTPlugin.Shop, including VST/AU/AAX plugins, sound libraries, presets, and license keys delivered by download or email; no physical goods are shipped unless expressly stated on a product page.
All sales final
Due to the non-tangible, irrevocable nature of digital content, all sales are final once download links are delivered or license keys are issued; access or activation constitutes fulfillment, and refunds are generally not provided.
Pre-purchase checks
Customers are responsible for verifying OS/DAW compatibility, hardware requirements, plugin formats, and any third‑party account activations listed on the product page prior to purchase to avoid preventable issues.
Exceptions we may consider
- Duplicate purchases of the exact same product within 48 hours, where one key remains unused and unredeemed, may be eligible for a refund or store credit at discretion.
- Wrong item purchased with no download activity and no key revealed may be eligible for a one-time courtesy refund or exchange where permitted by law.
- Verified payment fraud or unauthorized transactions reported promptly may be reversed through standard processes with payment partners and banks.
All sales of digital products (plugins, serial keys, downloads, presets, and sound libraries) are final once download links are delivered, license keys are issued, or activation/authorization begins; refunds are not provided because digital content cannot be returned
Processing timelines
Approved refunds are typically issued to the original payment method within 5–10 business days, subject to payment processor timelines and bank handling; some methods can take longer depending on the provider.
Policy updates
This Refund Policy may be updated as laws and platform practices evolve; continued use of the site after changes indicates acceptance of the updated terms, and the latest version supersedes prior version