Below is a clear Shipping and Digital Delivery Policy tailored for VSTPlugin.Shop’s catalog of downloadable plugins and license keys, including how fulfillment works, expected timelines, and what to do if an email doesn’t arrive.
Scope
VSTPlugin.Shop primarily sells digital products (VST/AU/AAX plugins, presets, sample packs, and license keys) that are delivered electronically by download link and/or activation code; no physical shipment is required for these items unless a product page explicitly states otherwise.
Delivery method
After successful payment authorization, orders are fulfilled via on‑screen confirmation and email containing download links and/or license keys; access is typically immediate and requires the purchaser’s valid email address at checkout for delivery.
Delivery timelines
Most digital orders are delivered instantly; in some cases, automated fraud checks or payment processor delays may hold delivery briefly, but delivery should occur within minutes and no later than 24 hours in normal circumstances.
If the email is missing
If the confirmation email is not received within 15 minutes, check the spam/junk folder and any promotions tabs; if still missing after 24 hours, contact support with the order number so links or keys can be resent promptly.
Download access window
Download links may be time‑limited or rate‑limited to prevent abuse; customers should securely back up installers, license files, and activation details upon receipt for future reinstallation needs.
Account delivery
Where an account area is offered, purchases may also be accessible under the customer’s order history for re‑download while the product remains available; availability can change if a supplier withdraws a title or licensing terms change.
Mixed orders (digital + physical)
If any product explicitly includes physical media or merchandise, shipping options, costs, and carrier estimates will be shown at checkout, and physical items may ship separately from digital delivery; digital items will still be delivered immediately after payment.
Regional availability and taxes
Digital delivery is available globally where permitted by law and payment providers; applicable taxes (e.g., VAT/GST) may be calculated at checkout based on billing information in accordance with local rules for digital services.
Address and contact
Business mail can be sent to 347 Roebling St # 1, Brooklyn, NY 11211, United States; support for delivery issues is available at vst7@protonmail.com and can assist by resending download emails, verifying activation details, or providing alternate secure links if needed.
Policy updates
This Shipping and Digital Delivery Policy may be updated as platform capabilities and partner requirements evolve; continued use of the site and purchases after updates indicates acceptance of the current version