Get in touch
For order support, licensing questions, installation help, or general inquiries, reach out via email and include the order number, product name, OS/DAW version, and any error messages for faster assistance.
Primary support
- Email: vst7@protonmail.com
- Support hours: 7 days a week, responses in the order received
- Typical first response: within 24 hours on business days
Business address
For business correspondence and administrative mail only:
- VSTPlugin.Shop
- 347 Roebling St # 1
- Brooklyn, NY 11211
- United States
What to include
- Order number and purchase email
- Product name/version and activation status
- System details: OS version, DAW, plugin format (VST/AU/AAX)
- Screenshots or exact error text, if applicable
Delivery and access issues
- Didn’t receive the email? Check spam/junk and promotions folders, then contact support to resend.
- Need a re-download? Provide the order number so delivery links or license details can be reissued if still eligible.
Escalation
If a case requires developer-level review (e.g., persistent activation or installer errors), support will coordinate with the plugin vendor and follow up with next steps.
Availability notes
- No retail storefront or walk‑in service; all fulfillment is digital unless a product page explicitly states otherwise.
- For policy questions, refer to the Terms & Conditions, Refund Policy, and Shipping/Digital Delivery Policy pages.